gowind Privacy Policy
At gowind, your privacy is a foundational commitment, not an afterthought. This Privacy Policy explains in plain terms what personal data we collect when you use the gowind.club platform, how we use and protect that data, who we share it with, and what rights you hold over your own information. We encourage every member of the gowind community in Bangladesh to read this document in full before registering an account.
gowind collects only the personal data strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is required for these purposes.
All data transmitted between your device and the gowind platform is protected using industry-standard SSL/TLS encryption. Your account credentials, payment details, and personal information are never sent over an unencrypted connection.
gowind recognises your right to access, correct, and request deletion of your personal data at any time. Submit a data request to our support team and we will respond within 30 days in accordance with applicable data protection standards.
gowind does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Data is shared only with partners who are directly involved in delivering the gowind service to you.
We use cookies and similar tracking technologies exclusively to maintain session state, analyse platform performance, and deliver a personalised experience. All cookie categories and their purposes are described in detail in Section 4 of this policy.
Our support team handles all privacy-related enquiries — including data access requests, correction requests, and deletion requests — seven days a week. Reach us by live chat within the platform or by email at [email protected].
Data We Collect
gowind collects personal data through three primary channels: information you provide directly when registering and using the platform, data generated automatically through your interaction with the site, and information received from third-party service providers involved in payment processing and identity verification.
1.1 — Information You Provide Directly
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, mobile phone number, residential address (city/district), preferred username. | At account registration |
| Identity Documents | National ID Card (NID) number and scan, passport data page, driving licence, or other government-issued photo identification accepted for KYC verification. | At first withdrawal request or when triggered by account review |
| Financial Data | bKash account number, Nagad number, Rocket number, Upay number, bank account details (DBBL, BRAC Bank, Islami Bank, Sonali Bank, City Bank), Visa/Mastercard card number (last four digits only — full card numbers are never stored by gowind). | At deposit or withdrawal initiation |
| Support Communications | Chat transcripts, email correspondence, screenshots or attachments submitted when contacting the gowind support team. | When you contact support |
| Responsible Gaming Data | Self-exclusion requests, deposit limit preferences, session time limit settings, cooling-off period requests. | When you configure responsible gaming settings |
1.2 — Data Collected Automatically
When you access the gowind platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, browser type and version, operating system, device model and identifier, screen resolution, referring URL, pages visited within gowind.club, time spent on each page, click-stream data, and session duration. This information is used for platform security, fraud detection, performance optimisation, and aggregate statistical analysis. It is not used to personally identify you except where required for security investigation purposes.
For players accessing gowind from locations across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — IP-level geolocation data may be processed to confirm that access is originating from a permitted jurisdiction and to comply with applicable access controls.
1.3 — Data Received from Third Parties
gowind may receive personal data about you from third-party service providers where this is necessary to deliver the platform's services. These third parties include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard), identity verification partners, fraud detection providers, and game content suppliers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Data received from these partners is used solely for the purposes described in this policy and is not combined with data from other sources for marketing profiling.
How We Use Your Data
gowind processes personal data only for legitimate, clearly defined purposes. The table below sets out each processing purpose, the corresponding legal basis, and the data categories involved. We do not process your data for any purpose not listed below without first obtaining your explicit consent.
| Processing Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Account Creation & Management | Contractual necessity — required to provide the service you have requested. | Registration data, device data, session data. |
| Identity Verification (KYC) | Legal obligation — required to comply with anti-money-laundering and age verification requirements. | Identity documents, registration data, financial data. |
| Payment Processing | Contractual necessity — required to process deposits and withdrawals you have initiated. | Financial data, registration data, transaction history. |
| Fraud Prevention & Security | Legitimate interest — necessary to protect the integrity of the platform and all its users. | IP address, device data, behavioural data, financial data. |
| Customer Support | Contractual necessity — required to respond to your enquiries and resolve issues. | Support communications, registration data, account history. |
| Responsible Gaming Tools | Legal obligation and legitimate interest — to protect vulnerable players and comply with responsible gaming standards. | Responsible gaming data, behavioural data, session data. |
| Platform Analytics & Improvement | Legitimate interest — to understand how the platform is used and improve the user experience. | Automatically collected technical data (anonymised or pseudonymised where possible). |
| Promotional Communications | Consent — only where you have opted in to receive marketing communications from gowind. | Email address, mobile number, account preferences. |
Where gowind relies on your consent as the legal basis for processing (specifically for promotional communications), you may withdraw that consent at any time by updating your communication preferences in your account settings panel, or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Data Sharing & Third Parties
gowind does not sell your personal data to any third party. However, in order to deliver the services described in this policy, we share certain categories of data with a limited set of trusted third-party service providers. All third-party data sharing is governed by data processing agreements that require recipients to maintain appropriate technical and organisational security measures.
- Payment Processors: We share financial data — including your payment account identifiers and transaction amounts — with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely to process deposits and withdrawals you have initiated. These providers are not permitted to use your data for any purpose beyond completing the transaction.
- KYC & Identity Verification Partners: To fulfil our age verification and anti-money-laundering obligations, we share identity document data with third-party KYC verification providers. These partners process the data exclusively for verification purposes and are contractually prohibited from retaining or re-using it.
- Game Content Providers: When you play a casino game or slot title on gowind, your session data (username pseudonym, stake amount, game outcome, session duration) is processed by the relevant game supplier — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver the game, calculate outcomes, and maintain game integrity records. No additional personal data beyond what is necessary for game delivery is shared with these providers.
- Fraud Detection & Security Providers: We engage specialist third-party fraud detection services that analyse behavioural signals, device fingerprints, and transaction patterns to identify and prevent fraudulent activity on the platform. Data processed by these partners is subject to strict data minimisation and deletion obligations.
- Legal & Regulatory Disclosures: gowind may be required by law, court order, or regulatory authority to disclose your personal data to the appropriate authorities. We will comply with such requirements and, where legally permitted, will notify the affected account holder. We will never disclose more data than is strictly required to satisfy the legal obligation.
- Cloud Infrastructure Providers: Our platform infrastructure is hosted on secure cloud servers. Hosting providers process data only in accordance with our instructions and are contractually bound by comprehensive data processing agreements. gowind does not authorise any hosting provider to access account data for any purpose other than infrastructure provision and technical maintenance.
Data Security & Storage
Protecting your personal data from unauthorised access, loss, and misuse is a core operational priority at gowind. We maintain a comprehensive set of technical and organisational security measures appropriate to the sensitivity of the data we process.
- Encryption in Transit: All data transmitted between your browser and gowind.club is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed continuously. You can verify the secure connection by checking for the padlock icon in your browser's address bar when visiting any page on gowind.club.
- Encryption at Rest: Sensitive personal data — including identity document scans, financial account identifiers, and authentication credentials — is encrypted at rest using AES-256 encryption on our storage infrastructure. Passwords are stored using a one-way cryptographic hash function; gowind staff cannot retrieve or read your account password.
- Access Controls: Access to personal data within gowind's internal systems is restricted on a strict need-to-know basis. Team members with authorised access to personal data are subject to confidentiality obligations and undergo data protection training. Access rights are reviewed periodically and revoked immediately upon role change or departure.
- Monitoring & Incident Response: gowind maintains continuous security monitoring across its platform infrastructure. Our security team follows a documented incident response plan that includes immediate containment, impact assessment, affected-user notification (where required), and post-incident review for any confirmed data security event.
- Data Storage Location: Personal data collected from gowind members is stored on secure servers. Data is not transferred to jurisdictions with materially weaker data protection standards without appropriate safeguards in place. gowind's primary data infrastructure is hosted in facilities with ISO 27001-equivalent security certifications.
- Security Breach Notification: In the event of a data security breach that is likely to result in a risk to the rights and freedoms of affected individuals, gowind will notify affected account holders without undue delay once the breach has been confirmed and its scope assessed. Notification will be sent to the email address registered on your gowind account.
While gowind implements robust technical and organisational security measures, no internet-based platform can guarantee absolute security against all possible threats. You play an important role in protecting your own account by using a strong, unique password, enabling two-factor authentication where offered, and promptly reporting any suspicious activity on your account to our support team at [email protected].
Your Privacy Rights
gowind respects your rights over your own personal data. The following rights are available to all registered members and can be exercised at any time by contacting our support team. We will respond to all valid privacy rights requests within 30 days of receipt.
You have the right to request a copy of all personal data gowind holds about you. We will provide this in a commonly used, machine-readable format within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields, you can update information directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal obligation to retain certain records for compliance purposes.
You may request that we restrict processing of your data — for example, while you contest its accuracy or object to a particular processing activity — without requiring full deletion of the data.
Where processing is based on your consent or a contractual relationship with you, you have the right to receive your personal data in a structured, portable format suitable for transfer to another service.
You have the right to object to processing based on legitimate interests, including direct marketing. Upon receiving a valid objection, gowind will cease the relevant processing unless we can demonstrate a compelling legitimate ground that overrides your interests.
Where processing is based on your consent — specifically for marketing communications — you may withdraw that consent at any time via your account settings or by contacting support. This does not affect prior lawful processing.
If you believe gowind has mishandled your personal data, you have the right to lodge a complaint with us directly at [email protected]. We take all data complaints seriously and will investigate thoroughly.
Data Retention Policy
gowind retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply to the principal categories of personal data we process.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account Registration Data | For the duration of the active account, plus 5 years following account closure. | Legal obligation (AML/KYC compliance) and legitimate interest (dispute resolution). |
| Identity Documents (KYC) | 5 years from the date of submission or from account closure, whichever is later. | Legal obligation — anti-money-laundering and know-your-customer regulatory requirements. |
| Transaction Records | 7 years from the date of each transaction. | Legal obligation — financial record-keeping and tax compliance requirements. |
| Support Communications | 3 years from the date of the final communication in each support thread. | Legitimate interest — dispute resolution and service quality review. |
| Betting & Gaming History | 5 years from the date of each session. | Legal obligation and legitimate interest — responsible gaming monitoring and fraud investigation. |
| Marketing Consent Records | Until consent is withdrawn, plus 3 years thereafter to evidence the consent history. | Legal obligation — to demonstrate lawful basis for marketing communications. |
| Analytics & Technical Logs | 13 months from collection, after which data is anonymised or deleted. | Legitimate interest — platform security and performance analysis. |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. gowind does not retain data beyond these periods except where a specific legal hold has been placed on the data in connection with ongoing legal proceedings, regulatory investigation, or a formal dispute resolution process. In such cases, the data will be retained until the relevant matter is resolved and any applicable appeal period has elapsed.
Updates to This Policy
gowind reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The most current version of this policy is always available at gowind.club/privacy-policy.
When a material change is made to this Privacy Policy — meaning a change that significantly affects how we collect, use, or share your personal data — gowind will take reasonable steps to notify registered account holders. Notification may take the form of a prominent notice on the gowind.club homepage, an in-platform notification displayed upon your next login, or an email to the address registered on your account, depending on the nature and significance of the change.
Your continued use of the gowind platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this policy, you should cease using the platform and contact the support team to discuss your options, including account closure and the deletion of your personal data subject to applicable legal retention obligations.
This Privacy Policy was last updated in January 2026. The version history of this document is maintained internally by the gowind compliance team. If you have questions about any previous version of the policy or about changes made between versions, please contact us at .
Questions About Your Privacy?
Our support team is available 24 hours a day, 7 days a week to answer any questions about how gowind handles your personal data. You can also explore our FAQ, review our Responsible Gaming commitments, or head straight to the casino.
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